Our customer base doubled in 6 months and we were overwhelmed:
- Onboarding delays
- Overbooked trainers
- Support flooded with FAQs
We rebuilt onboarding in SimpliTrain using:
- Pre-configured customer journeys
- Tier-based learning paths
- Embedded videos + mini-assessments
Result: 9-day onboarding cycle reduced to 5 days,no added staff.
What worked for your team?
We introduced product-specific certifications, customers had to pass key modules before feature access. Fewer support tickets.
Tushar Darekar Selected answer as best July 25, 2025