We’re launching a training academy for our SaaS platform and want to avoid the “set it and forget it” trap.
If you’ve built a product academy, what elements made it truly effective,especially for onboarding, upskilling, and certifications?
Things like content structure, engagement tools, or integration with other systems – share what helped you keep users coming back and seeing real value.
We use milestone-based certification paths,Level 1, then Level 2, and finally Expert. It creates a sense of progression and keeps learners engaged.
Certifications at each level motivated users to keep going for that next badge.
Tushar Darekar Changed status to publish July 23, 2025