We’re launching a training academy for our SaaS platform and want to avoid the “set it and forget it” trap.
If you’ve built a product academy, what elements made it truly effective,especially for onboarding, upskilling, and certifications?
Things like content structure, engagement tools, or integration with other systems – share what helped you keep users coming back and seeing real value.
People won’t complete training if they can’t figure out where to start. I think self-enrollment and intuitive navigation are key.
We added clear paths and search functions so users could jump in without hand-holding.
Tushar Darekar Changed status to publish July 23, 2025