We’re redesigning our customer training portal and want to make sure it’s built to last.
Which LMS features helped you run a successful customer academy,especially in terms of engagement, support reduction, or adoption?
Thinking about things like progress tracking or integrations that tie into customer success – what’s been key for you?
CRM integration was a game changer for us (we use Salesforce). It lets us track training status right next to account activity, which helps both Sales and Customer Success teams.
We can see if a client completed onboarding and flag if not – reduced support calls.
Tushar Darekar Changed status to publish July 23, 2025