We’re redesigning our customer training portal and want to make sure it’s built to last.
Which LMS features helped you run a successful customer academy,especially in terms of engagement, support reduction, or adoption?
Thinking about things like progress tracking or integrations that tie into customer success – what’s been key for you?
User segmentation helped a lot. Each customer cohort only sees what’s relevant to them,less clutter, less confusion.
For example, new users get basics, advanced get deep dives – no overwhelm.
Tushar Darekar Changed status to publish July 23, 2025