Our LMS support is super slow – tickets sit for days, and when they respond, it’s not even helpful. As an L&D manager, this is delaying our corporate programs big time.
What’s worked for you to get faster help? Like better self-service tools or switching to a platform with quicker responses? Share your top 5 tips or features that cut down wait times without losing quality.
I’ve seen this kill motivation in teams, so any real stories would help!
We added FAQs and search in our portal, dropped tickets by 30%. But for tech probs, still need good support.
FAQs cover basics like password resets, frees up for real issues.
Tushar Darekar Changed status to publish July 28, 2025