Our LMS support is super slow – tickets sit for days, and when they respond, it’s not even helpful. As an L&D manager, this is delaying our corporate programs big time.
What’s worked for you to get faster help? Like better self-service tools or switching to a platform with quicker responses? Share your top 5 tips or features that cut down wait times without losing quality.
I’ve seen this kill motivation in teams, so any real stories would help!
@Maya_S, does the dedicated CSM cost extra or come standard?
We’d love that, but budget tight for upgrades.
Tushar Darekar Changed status to publish July 28, 2025