We used to get 20–30 training-related support tickets per week.
After optimizing content, enabling self-paced onboarding, and adding quick help videos, ticket volume dropped 63% in four months.
How have you reduced support through your learning portal?
In-line video guidance was key. People prefer instant help over a 20-slide PDF.
Tushar Darekar Changed status to publish July 24, 2025