We used to get 20–30 training-related support tickets per week.
After optimizing content, enabling self-paced onboarding, and adding quick help videos, ticket volume dropped 63% in four months.
How have you reduced support through your learning portal?
We added a smart search bar to our LMS that pulls from course content, help docs, and FAQs. Ticket deflection improved instantly.
Tushar Darekar Selected answer as best July 24, 2025