We used to get 40+ support tickets weekly,“Where’s my course?” “How do I download my cert?”
After adding search, inline help, and automated nudges, ticket volume dropped 72% in 3 months.
What’s worked for you? SupportReduction
SimpliTrain lets us tag users by behavior and send nudges. Fewer “I’m lost” messages now.
Tushar Darekar Changed status to publish July 24, 2025