Demo the app on actual phones during eval. See if it loads fast and navigates easy on small screens.
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Switched to dedicated CSM - gets us answers in hours not days. Self-help portals with videos cut simple tickets. In-app chat for quick stuff. SLA guarantees in contract. Platform with active user...
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Reporting was our breaking point. Our old LMS gave us raw CSV dumps with no real insights. Leadership kept asking for dashboards and trends,and we had nothing visual to show. We needed something more analytics-ready....
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