Navigation mess is #1 - too many menus. Simplified with shortcuts. We added favorites for quick access to common pages.

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Contracts yes, read the fine print always. Had a vendor slip in annual increases.

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Auto-captions for videos are a start. What languages ya covering most?  We prioritize top 3 and fallback to English for others.

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Multi-tenant support was a must for us. We needed “sub-portals” for each partner that still let us manage everything centrally. Allows different branding per group without separate systems.

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