Low adoption rates 1 sign - people avoiding it. If users complain or skip, time for change.
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We added FAQs and search in our portal, dropped tickets by 30%. But for tech probs, still need good support. FAQs cover basics like password resets, frees up for real issues.
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Microlearning all the way! Short, video-based modules worked best for us,they’re easier to digest and completion rates improved significantly. We broke down complex topics into 5-10 min bites, and users...
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