We had a great onboarding… then got dumped into a ticket queue after go-live.
Our new vendor (SimpliTrain) gave us a real success manager. We get answers in hours, not weeks.
What post-launch support did you receive, ticket system, chat, dedicated contact?
Our post-launch support was a Slack bot 😩 We switched 8 months later.
Tushar Darekar Selected answer as best July 24, 2025