I’m working with a client who’s debating whether to stick with their current LMS or start fresh. I’d love to collect some real-world insights here.
If you’ve switched LMS platforms recently, what was the main trigger for making the move? What finally pushed you over the edge?
Was it scalability issues, bad support, or something else? Sharing stories could help others in the same boat.
Reporting was our breaking point. Our old LMS gave us raw CSV dumps with no real insights. Leadership kept asking for dashboards and trends,and we had nothing visual to show. We needed something more analytics-ready.
Ended up spending hours in Excel every month just to make sense of the data. Switched to get built-in visuals that execs could understand at a glance.
We simply outgrew the feature set. What worked well at 100 users totally crumbled at 2,000. The system just couldn’t scale with us, and it started breaking in all the wrong places.
As the company grew, we hit limits on users and custom fields – time to move on.
We needed better branding and white-labeling for external learners. Our old system looked like it hadn’t been updated since 2009, and customers noticed. Presentation matters more than we realized.
Clients were complaining about the dated look, so we had to find something more professional for partner training.
Mobile UX,or lack of it,was a deal-breaker. Our field teams couldn’t complete training unless they had laptops with them. We needed a platform that worked seamlessly on mobile.
With more remote workers, the old system just wasn’t cutting it – people were skipping sessions because the app was so clunky.
Support fatigue was real. We were logging tickets every other week and barely got timely responses. It often felt like shouting into the void 😅. That alone drove us to start looking elsewhere.
At one point, a critical bug took two weeks to fix, and our training program ground to a halt. Couldn’t take it anymore.