We used to get 40+ support tickets weekly,“Where’s my course?” “How do I download my cert?”
After adding search, inline help, and automated nudges, ticket volume dropped 72% in 3 months.
What’s worked for you? SupportReduction
Short GIF-based tooltips > long PDFs. Learners don’t read documentation anymore.
Tushar Darekar Selected answer as best July 24, 2025
SimpliTrain lets us tag users by behavior and send nudges. Fewer “I’m lost” messages now.
Tushar Darekar Changed status to publish July 24, 2025