We’re redesigning our customer training portal and want to make sure it’s built to last.
Which LMS features helped you run a successful customer academy,especially in terms of engagement, support reduction, or adoption?
Thinking about things like progress tracking or integrations that tie into customer success – what’s been key for you?
CRM integration was a game changer for us (we use Salesforce). It lets us track training status right next to account activity, which helps both Sales and Customer Success teams.
We can see if a client completed onboarding and flag if not – reduced support calls.
Self-service reporting. Our portal admins can pull usage and completion stats without bugging us constantly 🙏
Lets them monitor their own teams’ progress.
Auto-certification and email reminders cut our manual follow-ups by 80%. Set it and forget it.
Customers get certs instantly, and reminders keep them on track without us chasing.
User segmentation helped a lot. Each customer cohort only sees what’s relevant to them,less clutter, less confusion.
For example, new users get basics, advanced get deep dives – no overwhelm.
White-labeling really matters. A fully branded experience builds more trust with customers.
They feel like it’s part of our product, not some third-party tool.