Our LMS support is super slow – tickets sit for days, and when they respond, it’s not even helpful. As an L&D manager, this is delaying our corporate programs big time.
What’s worked for you to get faster help? Like better self-service tools or switching to a platform with quicker responses? Share your top 5 tips or features that cut down wait times without losing quality.
I’ve seen this kill motivation in teams, so any real stories would help!
- Switched to dedicated CSM – gets us answers in hours not days.
- Self-help portals with videos cut simple tickets.
- In-app chat for quick stuff.
- SLA guarantees in contract.
- Platform with active user community for peer tips. Our old one was awful, but new setup fixed it.
We had a major outage once, and with the new model, it was resolved same day – instead of waiting a week like before.
Tushar Darekar Selected answer as best July 28, 2025