We used to get 40+ support tickets weekly,“Where’s my course?” “How do I download my cert?”
After adding search, inline help, and automated nudges, ticket volume dropped 72% in 3 months.
What’s worked for you? SupportReduction
Short GIF-based tooltips > long PDFs. Learners don’t read documentation anymore.
Tushar Darekar Selected answer as best July 24, 2025